Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the terms outlined below.
Eligibility for Returns
- Returns must be requested within 30 days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Custom-made or special-order items are non-returnable unless defective.
- The return shipping fee is the responsibility of the buyer unless the item is defective or wrong.
Return Process
- Contact our customer service at support@blutezeit.com with your order number and reason for return.
- We will provide an RMA number (Return Merchandise Authorization) and confirm the return warehouse address.
- Ship the product to the designated warehouse, clearly marking the RMA number on the package.
- Once we receive and inspect the item, we will process your refund within 5–7 business days.
Return Warehouse Addresses
We will arrange the return to the nearest warehouse for your convenience.
USKY3 Warehouse
Online Seller RMA, 2125 Gateway Blvd #63969178, Hebron, Kentucky 41048, US.
USWC Warehouse
Online Seller RMA, 131 Marcellin Dr #63969178, City of Industry, California 91789, US.
USGA Warehouse
Online Seller RMA, 301 Cypress Mdw Dr #100 #63969178, Pooler, Georgia 31322, US.
USTX Warehouse
Online Seller RMA, 11142 Beltline Road #63969178, Houston, Texas 77067, US.